Promptly fulfilling our claims promise, we are dedicated to continuously improving the customer experience.
Commitment to Service
Sustaining a loss to your business can be stressful. Berkley Mid-Atlantic Insurance Group delivers prompt, frictionless claim service, completely worry-free for agents and impressive for our policyholders. With regional experts on hand, you can be sure our claim representatives and specialists understand the environment where you do business.
We strive to contact you the same day you report your claim and will begin the damage estimating process at the same time of the loss being reported.
Our operators are available 24 hours a day, 7 days a week, 365 days a year, because sometimes accidents occur outside of normal business hours. When you need to report a claim, you will speak with someone eager to assist.
Our claim service covers the following:
What to Expect
Step 1: File Your Claim
Once you file a claim, you’ll get a claim number to help you
track your claim.
Step 2: An Experienced Claims Representative Contacts You
Your claim representative will contact you within 24 hours to
discuss the claim, collect pertinent information and, if needed,
dispatch an appraiser to inspect the damage.
Step 3: Finalize Your Claim
We will provide you with a detailed claims estimate for your
review. Once finalized, your loss will be paid promptly and in
accordance with policy terms and conditions.
Ongoing: Open Communication
At the start of the process, you will receive the email address
and direct number of your claim representative. Throughout
your entire claims process, you can contact them with any
question or concern. We are here for you.