Claim Center

Promptly fulfilling our claims promise, we are dedicated to continuously improving the customer experience.

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Claim Services

Commitment to Service

Sustaining a loss to your business can be stressful. Berkley Mid-Atlantic Insurance Group delivers prompt, frictionless claim service, completely worry-free for agents and impressive for our policyholders. With regional experts on hand, you can be sure our claim representatives and specialists understand the environment where you do business.


We strive to contact you the same day you report your claim and will begin the damage estimating process at the same time of the loss being reported.


Our operators are available 24 hours a day, 7 days a week, 365 days a year, because sometimes accidents occur outside of normal business hours. When you need to report a claim, you will speak with someone eager to assist.


Our claim service covers the following:

What to Expect

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Step 1: File Your Claim

Once you file a claim, you’ll get a claim number to help you

track your claim.

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Step 2: An Experienced Claims Representative Contacts You

Your claim representative will contact you within 24 hours to

discuss the claim, collect pertinent information and, if needed,

dispatch an appraiser to inspect the damage.

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Step 3: Finalize Your Claim

We will provide you with a detailed claims estimate for your

review. Once finalized, your loss will be paid promptly and in

accordance with policy terms and conditions.

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Ongoing: Open Communication

At the start of the process, you will receive the email address

and direct number of your claim representative. Throughout

your entire claims process, you can contact them with any

question or concern. We are here for you.


What Our Customers Say

98.6% of customers surveyed in 2017 following a claim experience would recommend BMAG to

colleagues for their insurance needs. And we continue to work on improving that percentage, because

we care about the people we serve.

“Although no business owner ever wants to be in this situation, having BMAG on our side made the process as painless as possible.”


Chuck P.


Berkley Mid-Atlantic Insured


“Out of everything bad comes something good and having the bad situation handled so professionally, pleasantly, and completely was something good that came out of all of this.”


- Glenn C.


Berkley Mid-Atlantic Insured