Billing And Payments

At Berkley Mid-Atlantic Insurance Group, our knowledgeable and responsive team is committed to service with a personal touch. We make your payment process effortless and simple to understand with easy access to real people when an issue arises.

Pay Your Bill Online

Questions? Contact Us

Our Promise to Personal Service

Customers can count on our proactive and solutions-driven payment processes. We solve their challenges before they even know it’s there. Expect speedy service, ease of access, and personalized assistance — every time.

SmartPay

SmartPay is a flexible payroll process that allows you to calculate your premiums with ease. Integrate your actual payroll exposures with your existing payroll process when you use our quick and convenient one-time Automated Clearing House (ACH) payment setup. With ACH, your premiums will be automatically calculated and withdrawn from your account.

Electronic Funds Transfer

Berkley Mid-Atlantic Insurance Group policyholders currently on a Direct Bill basis can utilize Electronic Funds Transfer (EFT) for your payments. Through EFT, you can enjoy the advantages of:

NO installment fees!
Automatically withdrawn policy audits
No monthly bills

To start an EFT payment:

1. Complete the Electronic Funds Transfer Authorization Agreement.

2. Email the completed and signed Agreement to [email protected] or mail to:

Berkley Insurance Group

Attn: Billing Department

4820 Lake Brook Drive, Suite 250

Glen Allen, VA 23060

3. Select the 1st or 15th of the month as the withdrawal date, and continue to make payments until receipt of an EFT Change Notification from Berkley Mid-Atlantic through the mail.

Questions? Contact our Account Service Representatives Monday–Friday from 8:00 AM - 4:30 PM EST at 855-835-5393, Option 2 or the automated attendant at Option 1.

Note: For change requests, please provide us with 10 days’ notice prior to withdrawal.

Other Payment Options

Online

For direct bill customers, you can schedule recurring payments and remit your payment online by electronic check using our convenient E-PAY Express service. Click here to access the E-PAY Express website, enroll, and make online payments. If you have questions about E-PAY Express, view our Frequently Asked Questions. Credit cards are not accepted through our EPay Express site.

Credit Card

Available by ‘request only,’ customers can pay via credit card. For approval, contact our Billing Department at 855-835-5393, Option 2, Monday–Friday between the hours of 8 AM - 4:30 PM EST.

Only account premiums less than $25,000 qualify for payment via credit card. Credit cards can be applied toward current balances or future payments only and are limited to $10,000 per transaction.

Phone

Pay by phone is available for customers needing assistance paying by electronic check. Contact our Billing Department:

Hours (Monday - Friday, 8 AM - 4:30 PM EST):

855-835-5393, Option 1 - Automated attendant phone line to make sure payments by ACH

855-835-5393, Options 2 - All billing inquiries

After hours:

To make an ACH payment 24/7, our secure automated attendant phone line 855-560-0835.

Mail

Prefer to mail your payments? Send checks to:

Berkley Insurance Company

Direct Bill Payments

P.O. Box 639807

Cincinnati, OH 45263-9807

Be certain to include a copy of your invoice or policy number with your payment.

Have a Service Requiring a Physical Address? For FedEx and other services requiring a physical address, please send payments to:

Berkley Insurance Company

4820 Lake Brook Drive, Suite 250

Glen Allen, VA 23060

Contact Billing for Questions

For billing inquiries, please contact a billing representative at 855-835-5393, Option 2 or email us at [email protected]