General Billing Questions

Send us an Email

    Contact info for Billing Questions

    For billing inquiries, please contact a billing representative at

    855-835-5393, Option #1
    Monday – Friday between 8:00am – 4:30pm EST

    Email us at [email protected]

    Contact your local BMAG independent agent

    Payment Options

    Pay Online – For direct bill customers you can schedule recurring payments and remit your payment online by electronic check using our E-PAY Express service.

    Click here to access the E-PAY Express website, enroll, and begin making online payments.

    Pay By Mail — If you chose to mail your payments, please mail to:

    Berkley Insurance Company
    Direct Bill Payments
    PO Box 639807
    Cincinnati, OH 45263-9807

    Be certain to include a copy of your invoice or policy number with your payment.

    For Services Requiring a Physical Address — For Fed Ex and other services requiring a physical address, please send payments to:

    Berkley Insurance Company
    4820 Lake Brook Drive, Suite 300
    Glen Allen, VA 23060

    Payment Options for Workers' Compensation Policies

    • We offer a simple online method to report payroll for your Workers’ Compensation insurance policy, through our SmartPay system. When you report your payroll information through the SmartPay Application Portal, premiums are automatically calculated and withdrawn from your account using Automated Clearing House (ACH).
    • By paying your Workers’ Compensation premium automatically and in conjunction with your payroll processing cycle, SmartPay eliminates the need for large deposits and prepayments.
    • Learn more about SmartPay, please click here.
    • Contact our SmartPay Administrator: [email protected]
    • Contact us: You can reach the SmartPay administrator Toll Free at 800-283-1153 ext. 5145