What To Expect
Sustaining a loss to your business can be stressful, and we get it. That is why we provide a seamless claim process getting you back to full operations as quickly as possible. Our claims representatives maintain contact with you and your agent throughout the entire claims process, clearly outline the process, and advise when you can expect to hear from us.
To clarify, here are the steps to help expedite your resolution.
Step 1: File your claim
Once you file a claim, you’ll get a claim number to help you track your claim. We strive to contact you within 24 hours after receiving notice and begin the process of handling your claim.
Step 2: An experienced claims representative contacts you
Our claim representative will contact you within 24 hours to discuss your claim, collect pertinent information, and, if needed, dispatch an appraiser to inspect the damage.
Step 3: Finalize your claim
We will provide you with a detailed claims estimate for your review. Once finalized, we strive to create the best experience possible by paying your loss promptly and in accordance with policy terms and conditions.
Ongoing: Open communication
Throughout your entire claims process, you can reach your claim representative during business hours with any question or concern.
For your convenience, you will receive the e-mail address and direct number of your claim representative. We are here for you.