Report A Claim

When you need knowledge, expertise, and a fast response, our claims adjusters stand ready to deliver. Here are ways to reach out when you need help. From that point forward, we’re on it.

Contact Information

Auto Glass claim

  •  (800) 634-1657
  • Customer Service representatives available 24 hours a day, 365 days a year.

All other types of losses

  • 877-BMAG1st (877-262-4178) or
  • Contact your independent insurance agent.

Online Contact Information

  • Auto Glass Claim online, click here.
  • To report All other types of losses (auto, general liability, property and workers’ compensation), click here.


Email your claim to , please attach your claim form or use the below samples:


  • (877) 684-5484, attaching your claim form.


Workers’ Compensation claims only
P.O. Box 27827
Richmond, VA 23261

All other claims
P.O. Box 27707
Richmond, VA 23261

If you are a California resident, please click on the following link for an important notice regarding the collection of Personal Information. California CCPA Notice